Last updated April 15, 2025
We are Sluicebox, Inc. ("Company," "we," "us," "our" or “Sluicebox”), a company registered in Texas, United States at 11801 Domain Blvd, 3rd Fl, Austin, TX 78758.1.4 - These T&Cs apply unless otherwise explicitly agreed upon in writing by the parties. Any differing or additional terms presented by the User are valid only if accepted in writing by Sluicebox. The provision of services by Sluicebox does not constitute acceptance of any such additional or conflicting terms.
We operate the website https://www.sluicebox.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms" or “Terms”) (collectively, the "Services"). These Legal Terms apply to all Order Form(s) entered into by the Customer and Sluicebox, Inc. “Order Form" means a written document executed by Customer and Sluicebox, detailing specific products, services, quantities, pricing, duration, and other transactional terms agreed upon by both parties. Each Order Form is incorporated into and governed by these Terms. Each Order Form, together with these Terms, the Privacy Policy, and the API Terms and Conditions, if applicable, constitutes the complete and binding agreement between the parties (collectively, the “Agreement”), superseding all prior agreements or understandings, whether written or oral.
You can contact us by email at legal@sluicebox.ai or by mail to 11801 Domain Blvd, 3rd Fl, Austin, TX 78758, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Sluicebox, Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
If you are entering into this Agreement on behalf of a company, organization, or other legal entity (“Entity”), you represent and warrant that you have the authority to bind the Entity to these Terms. In such case, the term “you” will refer to the Entity.
All employees, contractors, agents, or other individuals who are authorized to access or use the Services on the Entity’s behalf (“Authorized Users”) must expressly accept these Terms via clickwrap upon login. The Entity is responsible for ensuring that all Authorized Users comply with these Terms. The Entity shall be liable for any breach of this Agreement by its Authorized Users.
For purposes of these Terms, "User(s)" means any individual or entity who accesses, registers for, or interacts with the Services, including, without limitation: (i) anyone registering an account or logging into the platform, (ii) anyone accessing or interacting with the Services via APIs or integrations, and (iii) anyone contacting, corresponding with, or otherwise interacting with the Services via email, including but not limited to inquiries directed to support@sluicebox.ai or any other "@sluicebox.ai" email address operated by the Company.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. If we make material changes, we will provide you with prior notice of any scheduled changes to the Services you are using, such as by posting an update on our website or sending an email. The modified Legal Terms will become effective upon posting or notifying you by terms@sluicebox.ai, as stated in the email message. By continuing to use the Services after the effective date of any changes, you will be deemed to have been made aware of and accepted them, and you agree to be bound by the modified terms.
If your annual recurring revenue (“ARR”) with Sluicebox exceeds $500,000 in any twelve (12) month period, Sluicebox reserves the right, in its sole discretion, to require that you enter into a separate, written Master Services Agreement (“MSA”). Upon execution of such MSA, the terms of the MSA shall supersede and replace these Terms with respect to your continued use of the Services. Until such time as an MSA is executed, these Terms shall continue to govern your use of the Services.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
solely for your internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: legal@sluicebox.ai. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions and contributions
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.
You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.
When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.
This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.
You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:
You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.
Copyright infringement
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the "COPYRIGHT INFRINGEMENTS section below.
Data Rights
“Customer Data” means any data, content, information, files, prompts, inputs, text, or other materials that you upload to, submit to, or otherwise make available through the Services. This includes both raw and structured data, whether provided directly or generated through your authorized use of the Services.
You retain all rights in your original Customer Data. However, by submitting Customer Data through the Services, you grant Sluicebox a perpetual, irrevocable, sublicensable, transferable, worldwide, and royalty-free license to use, process, modify, reproduce, distribute, display, and create derivative works of Customer Data, for the purposes of providing the Services and improving Sluicebox’s products, models, and offerings.
You acknowledge and agree the Sluicebox may use Customer Data, including your inputs, prompts, usage data, and any interactions with the Services, to train, improve, and refine its products and services. This use may include, without limitation, enhancing model performance, accuracy, and adaptability across users.
Such use will rely on data in an anonymized and aggregated form. Company will not use Customer Data containing personal information to improve the product without complying with applicable data protection laws, including obtaining any required consents where necessary.
Sluicebox may collect, create, use, and share Customer Data in anonymized and aggregated form for any lawful purpose, such as analytics, benchmarking, marketing, development or research purposes permitted by law. Anonymized data will not include any information that directly identifies you or your users.
Sluicebox retains all right, title, and interest, including all intellectual property rights, in and to any models, reports, analytics, insights, outputs, derivative works, or other materials created, developed, or generated by Sluicebox in connection with your use of the Services, even if such materials are based on or derived from Customer Data. You do not acquire any rights in such materials by virtue of having submitted Customer Data or using the Services.
After the termination of these Terms or any Order Form, Sluicebox may retain and continue to use Customer Data in anonymized and aggregated form for the purpose of improving and operating its Services, models, and technologies. The license granted herein shall survive termination to the extent necessary for such use. You waive any right to revoke or modify such license following termination.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You acknowledge that you are solely responsible for verifying and validating the accuracy, completeness, and compliance of all outputs generated through your use of the Services, especially prior to their use in critical business, regulatory, or compliance contexts. You must promptly notify Sluicebox of any suspected unauthorized use of your account or any security breaches affecting the Services.
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You agree to implement appropriate administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your account credentials (including usernames, passwords, and API keys). You must immediately notify us of any unauthorized access, disclosure, loss, or use of such credentials or any other suspected breach of security related to the Services.
You agree to pay all invoices within the time frame specified in the applicable Order Form(s). All payments shall be made in U.S. dollars via wire transfer, ACH, or other electronic methods as specified in the applicable Order Form(s) or invoice.
Sluicebox guarantees an uptime of 99.5% for the Services per calendar month, excluding scheduled maintenance windows communicated in advance. Should uptime fall below this guarantee, Customer’s sole and exclusive remedy shall be a service credit equal to 10% of the monthly fees applicable during the month of downtime. To request such credit, Customer must notify Sluicebox within thirty (30) days of the downtime event.
Unless otherwise expressly stated in an applicable Order Form, these Terms, and any subsequent renewals thereof, shall automatically renew for successive 12-month periods unless either party provides written notice of non-renewal no less than ninety (90) days prior to the renewal date. Upon termination, you shall remain liable for any unpaid fees accrued prior to termination.
Cancellation
All service fees are non-refundable. You remain obligated to pay all committed amounts regardless of usage levels or early termination.
Fee Changes
Sluicebox reserves the right to adjust pricing for its Services over time, provided that any such changes will not apply until the start of a renewal term and will be communicated to you in advance.
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We care about data privacy and security. Please review our Privacy Policy:
https://www.sluicebox.ai/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
Where applicable, Sluicebox complies with data protection laws, including GDPR and CCPA, and shall enter into Data Processing Agreements ("DPAs") when required by applicable law. You agree not to provide personal data to Sluicebox unless expressly permitted under a mutually executed DPA. Please contact privacy@sluicebox.ai to request a DPA.
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.
You grant Sluicebox a limited, revocable, worldwide, royalty-free license to use Your entity name and logo in its marketing and promotional materials solely to publicly identify You as a user of the Services. Such use shall not be deemed a violation of the confidentiality obligations set forth in this Agreement, provided that Company does not disclose any other confidential or proprietary information of Yours without prior written consent.
Each party agrees that it shall maintain in strict confidence all confidential information disclosed by the other party and shall not disclose such information to any third party without the disclosing party’s prior written consent, except as required by applicable law. Confidential information includes, without limitation, all non-public business, technical, and customer information disclosed in connection with the performance of this Agreement.
These Legal Terms shall remain in full force and effect while you use the Services. The term of your use of the Services is set out in the applicable Order Form. Either party may terminate this Agreement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days following receipt of written notice specifying the breach. Upon termination for any reason, you agree and acknowledge that all fees and amounts committed to under the applicable Order Form for the entirety of the contracted term shall immediately become due and payable in full, irrespective of actual usage levels, early termination, or any other factors. You shall promptly pay all accrued but unpaid fees, including such committed amounts, through the effective date of termination.
All fees paid under this Agreement are non-refundable.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.
Informal Resolution: The parties agree to first attempt informal resolution of disputes arising out of this Agreement through executive-level discussions between senior management representatives of each party. Only after thirty (30) days of unsuccessful resolution through such discussions may either party initiate binding arbitration as provided below.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Austin, Texas,, United States. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Delaware, United States, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any claim brought by Sluicebox to enforce or protect, or concerning the validity of, any of the intellectual property rights of Sluicebox; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
YOU ACKNOWLEDGE AND AGREE THAT OUTPUTS PROVIDED BY THE SERVICES MAY NOT BE SUITABLE FOR REGULATORY COMPLIANCE, CERTIFICATION, OR CRITICAL BUSINESS DECISIONS WITHOUT INDEPENDENT VERIFICATION BY YOU. YOU ASSUME SOLE RESPONSIBILITY AND LIABILITY FOR ENSURING COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS, AND STANDARDS RELATED TO THE USE OF ALL OUTPUTS, INCLUDING BUT NOT LIMITED TO AI-GENERATED OUTPUTS.
THE SERVICES MAY GENERATE CONTENT, RESPONSES, OR OUTPUTS USING ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING MODELS (“AI OUTPUTS”). YOU UNDERSTAND AND ACKNOWLEDGE THAT AI OUTPUTS ARE GENERATED AUTOMATICALLY AND MAY CONTAIN INACCURACIES, ERRORS, OR OMISSIONS. SLUICEBOX MAKES NO GUARANTEES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI OUTPUT FOR A PARTICULAR PURPOSE.
WHILE SLUICEBOX REPRESENTS THAT ITS METHODOLOGY IS DESIGNED AND IMPLEMENTED IN ALIGNMENT WITH ISO 14040/44 STANDARDS FOR LIFE CYCLE ASSESSMENTS, YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VALIDATING, AND VERIFYING ANY AI OUTPUTS BEFORE RELYING ON OR USING THEM IN ANY CONTEXT, INCLUDING BUT NOT LIMITED TO BUSINESS, LEGAL, MEDICAL, TECHNICAL, OR FINANCIAL DECISION-MAKING. AI OUTPUTS ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE OR JUDGMENT.
COMPANY MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES THAT THE OUTPUTS OF ITS ANALYTICS, AI MODELS, OR SERVICES WILL SATISFY ANY SPECIFIC LEGAL, REGULATORY, CERTIFICATION, OR COMPLIANCE STANDARDS THAT MAY APPLY TO YOUR INDUSTRY, JURISDICTION, OR USE CASE. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICES COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS.
COMPANY DISCLAIMS ALL LIABILITY FOR ANY ACTIONS TAKEN OR NOT TAKEN BASED ON AI OUTPUTS GENERATED THROUGH THE SERVICES.
High-Risk Use Disclaimer: The Services are not intended for high-risk activities including but not limited to safety-critical systems, nuclear facilities, air traffic control, life support systems, emergency response, financial trading, or any other uses in which failure of the Services could lead directly to death, personal injury, or severe physical or environmental damage. You assume sole responsibility and liability, and you expressly indemnify Sluicebox, for any claims arising from your use of the Services in these high-risk contexts.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Sluicebox maintains professional liability and cybersecurity insurance coverage consistent with industry standards. Upon request by enterprise customers with annual spend greater than $500,000, Sluicebox will provide a certificate of insurance detailing coverage limits and conditions.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Sluicebox shall defend, indemnify, and hold You harmless against any third-party claims alleging that Your authorized use of the Services infringes upon a third party’s intellectual property rights. This indemnification obligation is contingent upon Your promptly notifying Sluicebox in writing of the claim, cooperating fully in the defense, and granting Sluicebox sole control over the defense and settlement of such claim. Sluicebox shall have no indemnification obligation for claims arising from modifications made by You, unauthorized use, or combination of the Services with other products not provided by Sluicebox.
Notwithstanding anything to the contrary herein, Sluicebox’s total liability and obligation under this indemnification clause shall not exceed the total fees actually paid by You to Sluicebox during the twelve (12) months immediately preceding the date on which the indemnification claim arose.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
By visiting, using, or accessing the Services, or by sending emails, messages, or any other form of electronic correspondence to Sluicebox, Inc. (including emails to any "@sluicebox.ai" address or other addresses controlled by the Company), you constitute electronic communications and expressly consent to be bound by these Legal Terms. The definition of "User" expressly includes anyone initiating such electronic communications with us, regardless of whether they have an active registered account. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
You may not assign or transfer this Agreement or any rights or obligations under this Agreement without the written consent of Sluicebox. Any attempt by You to assign or transfer rights or obligations under this Agreement without such consent shall be void and without effect.
We may assign any or all of our rights and obligations to others at any time. In the event that Company undergoes a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, all rights, obligations, and licenses granted under this Agreement shall automatically transfer to the successor or acquiring entity without the need for your consent.
If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
These Legal Terms, including all Order Forms, the Privacy Policy and the API Terms and Conditions, if applicable, and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
These Legal Terms operate to the fullest extent permissible by law.
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
You agree that these Legal Terms will not be construed against us by virtue of having drafted them.
You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Sluicebox, Inc.
11801 Domain Blvd, 3rd Fl
Austin, TX 78758
United States
legal@sluicebox.ai
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
Mutual Confidentiality: Each party agrees that it shall maintain in strict confidence all confidential information disclosed by the other party and shall not disclose such information to any third party without the disclosing party’s prior written consent, except as required by applicable law. Confidential information includes, without limitation, all non-public business, technical, and customer information disclosed in connection with the performance of these API Terms.
DISCLAIMERS: THE API IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE API WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE API AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE API’S CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE API AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE API, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE API, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE API BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE API. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE API, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
YOU ACKNOWLEDGE AND AGREE THAT OUTPUTS PROVIDED BY THE API MAY NOT BE SUITABLE FOR REGULATORY COMPLIANCE, CERTIFICATION, OR CRITICAL BUSINESS DECISIONS WITHOUT INDEPENDENT VERIFICATION BY YOU. YOU ASSUME SOLE RESPONSIBILITY AND LIABILITY FOR ENSURING COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS, AND STANDARDS RELATED TO THE USE OF ALL OUTPUTS, INCLUDING BUT NOT LIMITED TO AI-GENERATED OUTPUTS.
THE API MAY GENERATE CONTENT, RESPONSES, OR OUTPUTS USING ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING MODELS (“AI OUTPUTS”). YOU UNDERSTAND AND ACKNOWLEDGE THAT AI OUTPUTS ARE GENERATED AUTOMATICALLY AND MAY CONTAIN INACCURACIES, ERRORS, OR OMISSIONS. SLUICEBOX MAKES NO GUARANTEES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI OUTPUT FOR A PARTICULAR PURPOSE.
WHILE SLUICEBOX REPRESENTS THAT ITS METHODOLOGY IS DESIGNED AND IMPLEMENTED IN ALIGNMENT WITH ISO 14040/44 STANDARDS FOR LIFE CYCLE ASSESSMENTS, YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VALIDATING, AND VERIFYING ANY AI OUTPUTS BEFORE RELYING ON OR USING THEM IN ANY CONTEXT, INCLUDING BUT NOT LIMITED TO BUSINESS, LEGAL, MEDICAL, TECHNICAL, OR FINANCIAL DECISION-MAKING. AI OUTPUTS ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE OR JUDGMENT.
COMPANY MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES THAT THE OUTPUTS OF ITS ANALYTICS, AI MODELS, OR SERVICES WILL SATISFY ANY SPECIFIC LEGAL, REGULATORY, CERTIFICATION, OR COMPLIANCE STANDARDS THAT MAY APPLY TO YOUR INDUSTRY, JURISDICTION, OR USE CASE. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE API COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS.
COMPANY DISCLAIMS ALL LIABILITY FOR ANY ACTIONS TAKEN OR NOT TAKEN BASED ON AI OUTPUTS GENERATED THROUGH THE API.
Interruptions: We cannot guarantee the API will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the API, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the API at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the API during any downtime or discontinuance of the Services. Nothing in these API Terms will be construed to obligate us to maintain and support the API or to supply any corrections, updates, or releases in connection therewith.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE API, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Rate Limiting: Company may impose usage limits to prevent abuse and ensure fair access to the API. Customer agrees to comply with such limits.
Order Form Usage Limitations: Customer acknowledges and agrees that its access to and use of the API is subject to usage restrictions, including, without limitation, API call volume, transaction thresholds, rate limits, data quotas, and any additional usage limitations explicitly defined in the applicable Order Form(s). Customer shall strictly adhere to such limitations. Should Customer exceed the prescribed usage restrictions, Company reserves the right, in its sole and absolute discretion, to take one or more of the following remedial actions: (i) Temporarily restrict, throttle, suspend, or terminate Customer’s access to the API until compliance is re-established; (ii) Require Customer to amend or upgrade the existing Order Form to account for increased usage levels; and/or (iii) Impose additional fees consistent with the terms outlined in the applicable Order Form, or as otherwise mutually agreed upon in writing by the parties.
Customer shall promptly comply with any reasonable instruction provided by Company to remedy usage in excess of the limitations set forth in the applicable Order Form(s).
Jurisdiction: These API Terms and your use of the API will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. Any disputes arising out of or relating to this Agreement shall be resolved exclusively in the federal or state courts located in Delaware, and each party consents to such jurisdiction and venue.
Changes to Terms: Company reserves the right to amend these API Terms at any time and will provide notice of such amendments to Customer, such as by posting an update to this page or sending an email. By continuing to use the API after the effective date of any changes, you will be deemed to have been made aware of and accepted them, and you agree to be bound by the modified terms.